General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Nutracosmetic GmbH) via the website nutracosmetic-shop.de. Unless otherwise agreed, the inclusion of any terms and conditions of your own used by you is contradicted. Unless otherwise agreed, the inclusion of any terms and conditions you may have used is hereby rejected.
(2) A consumer in the sense of the following regulations is any natural person who enters into a transaction for purposes that can be attributed primarily neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of its independent professional or commercial activity when entering into a legal transaction.
§ 2 Conclusion of the contract
(1) The subject of the contract is the sale of goods.
(2) As soon as the respective product is placed on our website, we make you a binding offer to conclude a contract via the online shopping cart system at the conditions specified in the item description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the ‘shopping cart’. You can access the ‘shopping cart’ via the corresponding button in the navigation bar and make changes there at any time.
After clicking on the button ‘Checkout’ or ‘Continue to order’ (or similar designation) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.
If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as your payment method, you will either be taken to the order overview page in our online shop or forwarded to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed on the website of the instant payment system provider or after you have been redirected back to our online store as an order overview.
Before sending the order, you have the opportunity to review the information in the order summary again, to change it (also via the ‘back’ function of the Internet browser) or to cancel the order.
By clicking the button to submit your order (‘order subject to payment’, ‘buy’ / ‘purchase now’, ‘order subject to charge’, ‘pay’ / ‘pay now’ or similar wording), you declare acceptance of the offer in a legally binding manner, thereby concluding the contract.
(4) Your requests for the preparation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g. by email), which you can accept within 5 days (unless another period is specified in the respective offer).
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partially automated by email. You must therefore ensure that the email address you have provided us with is correct, that the receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.
§ 3 Contract term / Termination of subscription contracts
(1) The subscription contract concluded between you and us has the term stated in the respective offer, hereinafter referred to as the ‘basic term’. A basic term of more than two years cannot be agreed.
(2) If the subscription contract is not cancelled by one of the parties one month before the end of the basic term (unless a shorter period is specified in the respective offer), it shall be tacitly renewed for an indefinite period.
The extended contractual relationship can be terminated at any time with a notice period of one month (unless a shorter notice period is specified in the respective offer).
(3) The right to terminate the contract with immediate effect for good cause remains unaffected.
(4) Any cancellation must be declared and submitted either in text form (e.g. email) or via the cancellation button integrated into our website (‘Cancel contracts here’ or similar designation).
§ 4 Special agreements on the payment methods offered
(1) Payment via ‘PayPal’ / ‘PayPal Checkout’
If you select a payment method that is offered via ‘PayPal’ / ‘PayPal Checkout’, the payment will be processed by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; ‘PayPal’). The individual payment methods via ‘PayPal’ are displayed on our website and in the online order process under a correspondingly labelled button. ‘PayPal’ may use other payment services for the payment process; if special payment terms apply, you will be notified of these separately. You can find more information about PayPal at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full (https://www.paypal.com/de/webapps/mpp/ua/legalhub-full).
§ 5 Right of retention, reservation of title
(1) You can only exercise a right of retention if the claims in question arise from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
§ 6 Warranty
(1) The statutory rights of liability for defects shall apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply with this request, this will not affect your statutory warranty rights.
(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed if we have informed you of the deviation before you issued the contractual declaration and the deviation has been expressly and separately agreed between the contracting parties.
§ 7 Choice of law, place of fulfilment, place of jurisdiction
(1) German law shall apply. For consumers, this choice of law shall only apply to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer’s habitual residence is not thereby withdrawn (favourability principle).
(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your domicile or usual place of residence is not known at the time of the commencement of proceedings. The right to also appeal to the court at another legal place of jurisdiction remains unaffected.
(3) The provisions of the UN Sales Convention shall expressly not apply.
II. Customer information
1. the identity of the seller
Nutracosmetic GmbH
Theodor-Sanne-Strasse 6
83233 Bernau am Chiemsee
Germany
Phone: +4980516970970
Email: info@nutracosmetic.de
Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr (https://ec.europa.eu/odr).
We are not willing or obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. information on the realisation of the contract
The technical steps associated with the conclusion of the contract, the contract conclusion itself and the correction options are carried out in accordance with the provisions ‘Conclusion of the contract’ in our General Terms and Conditions (Part I.).
3. Contract language, contract text storage
3.1. Vertragssprache ist deutsch .
3.2. Der vollständige Vertragstext wird von uns nicht gespeichert. Vor Absenden der Bestellung über das Online – Warenkorbsystem können die Vertragsdaten über die Druckfunktion des Browsers ausgedruckt oder elektronisch gesichert werden. Nach Zugang der Bestellung bei uns werden die Bestelldaten, die gesetzlich vorgeschriebenen Informationen bei Fernabsatzverträgen und die Allgemeinen Geschäftsbedingungen nochmals per E-Mail an Sie übersandt.
3.3. Bei Angebotsanfragen außerhalb des Online-Warenkorbsystems erhalten Sie alle Vertragsdaten im Rahmen eines verbindlichen Angebotes in Textform übersandt, z.B. per E-Mail, welche Sie ausdrucken oder elektronisch sichern können.
4. Codes of Conduct
4.1. Wir haben uns den Qualitätskriterien der Trusted Shops GmbH unterworfen, einsehbar unter: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)
5. The main characteristics of the goods or service
The essential characteristics of the goods and/or services can be found in the respective offer.
6. Prices and payment terms
6.1. Die in den jeweiligen Angeboten angeführten Preise sowie die Versandkosten stellen Gesamtpreise dar. Sie beinhalten alle Preisbestandteile einschließlich aller anfallenden Steuern.
6.2. Die anfallenden Versandkosten sind nicht im Kaufpreis enthalten. Sie sind über eine entsprechend bezeichnete Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot aufrufbar, werden im Laufe des Bestellvorganges gesondert ausgewiesen und sind von Ihnen zusätzlich zu tragen, soweit nicht die versandkostenfreie Lieferung zugesagt ist.
6.3. Erfolgt die Lieferung in Länder außerhalb der Europäischen Union können von uns nicht zu vertretende weitere Kosten anfallen, wie z.B. Zölle, Steuern oder Geldübermittlungsgebühren (Überweisungs- oder Wechselkursgebühren der Kreditinstitute), die von Ihnen zu tragen sind.
6.4. Entstandene Kosten der Geldübermittlung (Überweisungs- oder Wechselkursgebühren der Kreditinstitute) sind von Ihnen in den Fällen zu tragen, in denen die Lieferung in einen EU-Mitgliedsstaat erfolgt, die Zahlung aber außerhalb der Europäischen Union veranlasst wurde.
6.5. Die Ihnen zur Verfügung stehenden Zahlungsarten sind unter einer entsprechend bezeichneten Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot ausgewiesen.
6.6. Soweit bei den einzelnen Zahlungsarten nicht anders angegeben, sind die Zahlungsansprüche aus dem geschlossenen Vertrag sofort zur Zahlung fällig.
7. Delivery conditions
7.1. Die Lieferbedingungen, der Liefertermin sowie gegebenenfalls bestehende Lieferbeschränkungen finden sich unter einer entsprechend bezeichneten Schaltfläche auf unserer Internetpräsenz oder im jeweiligen Angebot.
7.2. Soweit Sie Verbraucher sind, ist gesetzlich geregelt, dass die Gefahr des zufälligen Untergangs und der zufälligen Verschlechterung der verkauften Sache während der Versendung erst mit der Übergabe der Ware an Sie übergeht, unabhängig davon, ob die Versendung versichert oder unversichert erfolgt. Dies gilt nicht, wenn Sie eigenständig ein nicht vom Unternehmer benanntes Transportunternehmen oder eine sonst zur Ausführung der Versendung bestimmte Person beauftragt haben.
8. Legal liability for defects
The liability for defects is governed by the ‘Warranty’ provision in our General Terms and Conditions (Part I).
9. Contract term / Termination
Information on the term of the contract and the cancellation policy can be found in the section ‘Contract term/cancellation of subscription contracts’ in our General Terms and Conditions (Part I) and in the respective offer.
These SBTs and customer details were created by the lawyers specialising in IT law who work for the Händlerbund, and are constantly checked for legal conformity. The Händlerbund Management AG guarantees the legal security of the texts and is liable in case of written warnings. More information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service (https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service).
Last updated: 22 October 2024
